Returns & Exchanges
At Fiido Company, we want you to be fully satisfied with your sports gear and electric bikes. If you are not completely happy with your purchase, you can return your items within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Item
Ensure the product is in its original, unused condition and securely pack it in the original manufacturer's packaging with all accessories included.
Ship to Warehouse
Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking number.
Inspection and Refund
Once our technicians inspect the returned gear to confirm its condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing